Paula Mendoza Headphones Earrings

All orders in stock will be shipped within 24 hours excluding Pre-Order stock. Orders on public holidays and or weekends will be shipped out the next business day. If the item is out of stock whilst making the purchase we will then contact you to let you know that your order has been lodged with our production team.  An email will be generated when your item has been shipped with your tracking number.

We use Australia Post for our domestic shipping and DHL for international shipping.

If you have purchased a pre-order piece we endeavour to have it arrive at your door within 2.5 weeks however please note duties and taxes and custom holds on shipments are completely out of our control and may affect delivery times. We highly encourage you to plan your outfits a month ahead to allow for these delays. We do not offer refunds or cancel orders once your order has been produced.

• Click and Collect: We do offer free click and collect if you wish to pick your item(s) up instore.
• International Shipping: 7-10 days 
• Domestic standard shipping: 7-10 business days
• Express Domestic Shipping: 1-3 business days
• Express Processing for Pre-Order: Your item will be produced within 1-2 days and shipped out via express. International shipping times will apply. 

Please note that the above is meant as a guide only and Khirzad Femme is not liable for any delays in shipping. 

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

If you wish to return an item for a Khirzad Femme store credit you must first notify us for approval via info@khirzad.com.

Once your return has been approved, we will issue you with our return PO Box address. Returns must include the original invoice. Please note we do not offer refunds for any purchases unless the garment is deemed faulty.

To be eligible for a return or exchange the item must;

• Be received in original condition, unworn, unwashed and with all tags still attached.
• Our packaging is used to protect the garment during the shipment process and if damaged will not count as damaged item.
• Be a full priced item.
• Returns or exchanges on SALE items are not accepted.
• Must be received by Khirzad Femme within 14 days of arrival of purchase.
• If the items have any stains, fake tan or makeup marks, we will reject the return and you will be charged a re-shipping fee to have the product returned.
• Refunds can only be applied to the original payment method. 

We do not refund if you change your mind or if you have selected the wrong size. Please see our size guide or contact us for assistance with sizing.